We are using paperport 12 professional. It seems to be working ok, there are things that could be better but I would probably say that about anything that didn’t flow the way I think it should:). It is slower when I’m linking into a network folder and if I try to convert several documents at one time or do other things in bulk it's really too slow to use. Normal activity of stamping and making notes on the document, saving, printing and faxing seem to be ok. We are currently working around bulk conversion issue by having the front office staff do our conversions when the fax comes in. We have a dedicated machine hooked to our brother MFD. It’s only function is to accept incoming faxes and hold the shared folders for document management. It doesn’t even have AC on it. They use this machine to do all the conversions through a remote-desktop.
I’ve thought about several options around the networking issues. Use remote desktop to allow the user on the machine where all the shared folders are located. This would work well but it’s not really practical for everyone in the office to do. My next step will be to move my shared folders to the pc where they will be needed most. Physician folder on the physician pc, nurse call back/follow up folder on the specific nurse pc and so on… I’ve not tried this yet but I’m making the assumption my speed will increase and the only delay might come if you try to move things from one folder to the other in bulk.
Paperport 11 came with our Brother and I originally put it on several of our 32 bit vista machines with a 2 GHz processor running 4GB of ram and it was horribly slow. We received a new 32 bit 3GHz window 7 pro machine running 4GB RAM today. I elected not to install PP 11 and went straight to PP12, it is much much faster on the new device.
--- We just started using this software; they may tell me it’s too slow once we get through the “new” stage. I know many of you have much more experience but I already have the software and we are not seeing a big slow down. It appears like it might work for us.
Greg,
I was using PP12 on my W7 machine as the "main computer" ie where the faxes came in off the fax machine. All the other computers (vista and XP) found the files on the W7 machine. It kept freezing up and became virtually useless. I did find that the tool to automatically change Tiffs to PDFs about which I was so excited was a major part of the problem but even after disabling that feature, it kept crashing. I finally gave up and went back to using my XP machine running PP9 as the "main" computer and everything is working fine. I have PP12 on 2 of my computers which are both running W7 and all is well. I think PP12 is fine as long as it is not used as the core of your network.
I will be watching closely to see how everyone's experience c Updox goes and how much it actually costs them.
Just thought I would share my experience. BTW, Nuance technical support was absolutely 0 help. I wasn't even sure if the guy had ever seen PP12 before. Ahhh, if technical support everywhere were what we have here at AC, the world would be a better place.
