I hesitate to jump in here since I am not up and running with Updox yet, but I hope to be soon. Here is my two cents:
I skipped the updox part at ACUC as I don't see the advantage at all.
There are multiple advantages, the end result of which is many fewer steps and keystrokes. Faxes are received as .tiff files and they must be converted to pdf's. This takes a few steps in Paperport, and is done automatically by Updox. Updox directly interfaces with AC, and so there are several fewer clicks to import the item. More folders for imports are available with Updox. Multiply all of this by umpteen faxes a day, and it saves you (or your staff) significant time and repetitive work.
I contemplated using updox, but my fax number is not portable, and there is no local number even for me to forward my current fax number to. What is the big advantage of using updox like this as opposed to Paperport alone?...Ken
Our plan is to use a free program that converts faxes to emails. The advantage is that you don't need to change/move/forward your fax number. Also, emails are free with Updox, so there is no cost for all those incoming faxes.
I think the Updox folks have a challenge, since it is difficult to easily demonstrate the program's advantages, though there are clearly many.
I, too, will report back when we are fully up and running.