Jonathan, maybe we could have a "pass key" that you could send us, that would be good for a time, (9 days comes to mind) so that when we have service problems, we could call you on the phone, tell you what happened, and you could (after verifying we were a customer in good stead) send us a pass key that would let the system run full speed while we continue to --- around with Verizon trying to get our internet fixed.
Here we are in Los Angeles, (not a small town, even for California!) and while we attempted to have Verizon UPGRADE our service, we wound up with NO internet service for 9 (NINE) 7 + 2 = 9 days. During this time AC would run, but sort of in a limp mode, very slow, and we had to reconnect frequently. (We have no high speed internet as the building owner won't allow TIME WARNER to climb all over the building and drag cable in.) We had to get the Mayor of the city of Downey to intercede on our behalf before we could get the internet service running.
It was a very trying time.!
