OK, here's my take. As one who had serious issues with the previous EULA which was capable of holding my data hostage, let me say I have no problems with the current EULA. I personally think it reflects Jon's committment to his program. Like the majority of AC user's, I believe, he marches to somewhat of a different drummer than the big, Wall- Street ignorant suits. He takes his program seriously and that includes taking it personally when it is abused, misused and pooped upon. I grew up the daughter of a fifth generation haberdasher and if I heard one time "the customer is always right" I heard it a thousand. However, when I opened my own practice I realized that was bullchitt. Since then, like Bert has also said, I do take it personally when a "customer" treats me or my staff badly. In fact, my staff knows that I will defend them completely and show "customers" the door if they are abused or spoken to rudely.
So, I appreciate Jon's protection of his program. I also feel, after having met him in person, that he will work hard to help his users (within reason) just as most any of you will work hard for your patients. I know this EULA has had some bad press on a Yahoo chat board. It was called "one of the most unfriendly EULA's" ever. I propose that poster really has no idea just how revolutionary, down-to-Earth, and common-sense it is. Although his own practice lies outside the main stream medical practice, he was unwilling to see the similarities between his "anti-establishment" practice style and the AC EULA.
So, as long as I am assured that I will have access to my patient's data regardless of my relationship with Jon, I am satisfied. I have had prior experience with another program where I lost everything because of corrupted backup data. That program was not the least bit interested in helping me explore any and every avenue to retrieve it. I believe (and I hope I am right) that Jon and his crew would do everything in their power to help me should I have a similar experience now.
I really do respect Jon's bold EULA and his passionate love for his product.

Leslie

Leslie
Hospital Employed Physician Who Misses The Old AC

"It's a good thing for a doctor to have prematurely grey hair and itching piles. It makes him appear to know more than he does and gives him an expression of concern which the patient interprets as being on his behalf. "