Hi Chris,
I believe there was a step where you had to send it back to AC. It was kind of weird, because that backup has been rock solid since v1. Rather than I have one communication with an email, do you mind asking one of the upper support staff to go over it on the board. I will make a thread for it. Thanks!
https://acusersforum.com/ub/ubbthreads.php/topics/76501#Post76501