What really burned me with AC was having a critical error (script writer crashing) that disrupted my whole day and their tech support was really poor and snarky besides. Eventually when I got to "tier 1" support, they basically said that not enough practices were having that error for them to fix the code or investigate further. Okay! Lost me as a customer. That's where the departure from AC began, after 10 years of being a proponent. Hell, I was an evangelist for them and got others to join. It was made worse when I found out my PA had to pay the same tech support fees as I added him to AC, and then their tech support started just not showing up! I just saw Praxis at our last teamview meeting just slipped a shortcut for tech support on my desktop. THey are apparently available 24/7.
I def wouldn't switch if retiring in a few years. I have at least 10 to go. I have been so incredibly impressed with the service at Praxis. For my live demo, I actually go the found and CEO! He is so enthusiastic about the product! Right now they are doing a whole bunch with the implementation team to help me transfer my data into Praxis. I have regular training sessions, all included, with a trainer every Friday this month. Everyone is super professional, organized, available, English speaking, and helpful. There's an Implementation Manager, A personal Trainer, A Sales Manager, a bunch of different teams, very well organized. They are currently working behind the scenes to get everything set up and less work for me to do.
The biggest concern and hurdle is getting all the imported items into Praxis, and I don't know yet how much work that will be, as they CAN import a transition of care document AC spits out. All charts are required by law now to allow transfer of info in XML documents. I'll keep you updated on what I learn in that respect.
So Praxis is coming out with their own integrated version of Updox shortly so that files can come right into the chart. It's slightly more clunky now, how they handle the documents. That's one thing AC does better is the organization and quick access to the imported items. Most people now use some kind of eFax service and then upload everything into Praxis, so it's an extra step. The sorting happens in Scanaway, the program where you sort and upload to the server. However, in Updox you do that there before you send to AC. I've really enjoyed Updox over the years, intend to continue using that now for my fax server, but Praxis may obviate the need for it. Updox is to be praised for standing in the gap of AC's huge failing. Imaging AC without updox!
Last edited by Boondoc; 01/05/2021 10:22 PM.
