A couple important things:
Schedule Colors: We have been waiting for colors for about a decade, but I think you missed the whole point of the color scheme (unless I'm missing something). The reason we requested colors is that when a patient is "checked in," it should change the color, font, etc so that we can all see that the patient is ARRIVED. That is necessary so the reception is communicating with nursing and doctors that the patient is here in the lobby and waiting. Because AC did not have colors, we had a WORK AROUND for years: Double the appointment TYPES: Acute Problem, and Acute Problem ARRIVED. Now you have colors, but it does not change the color when they check in: so you still have Acute Problem and Acute Problem (colored), but the receptionist has to change the appointment type whenever they check in. This looks pretty, but was NOT a fix.
Messages: Why did you take away the ability to click on a patient in the list, then ATTACH to a message. That used to be two clicks: the patient, attach, then type the message. Now you have to click the patient, click "patient" in the box, then click the patient, so it's 3 clicks. I don't see why you did that, and the staff are complaining about the extra clicks. Please put that back. Any change needs to be evaluated for efficiency.
Confirming Appointments: All users should have the option of clicking a confirm button as they make confirmation calls. Then, it should become bold, have an option of a color change, etc. We are still using a work around for this too, where you change the appt reason: Acute Problem Sore Throat *C (What we do for confirmed. But again, this takes extra work. BTW, I have not been able to get patients to reliably confirm using Updox. I think it is too much work to log in.
