Obviously nobody is happy about the increased costs, but what alternative do you have? Don't pay the fee and pay your staff to do the same work the interface was doing? Sure, but it would cost a lot more. Labs are a great example. Our clinic orders lots of labs every day. Getting rid of the interface would create more work for someone to scan in all the labs, then send them to the appropriate provider for sign off. I can tell you that if we paid someone hourly to do this, we would burn through the $150 in a couple days. On top of that, you wouldn't be able to run any reports on your scanned items. I am not supporting AC in raising costs, but I am resigned to it.
For those talking about jumping ship, using other EMR's that have great technical support. At what point to those companies start having support issues like AC when they get bigger?
I still don't see any better alternative EMR out there. AC has been suffering growing pains. I know that AC has been adding staff and they do care about the product. They just can't continue to add staff without more revenue. I'm in agreement with MU ruining everything.
When I speak to my colleagues about their EMR's, I still have yet to find someone that is 100% satisfied with theirs.
