I agree with all of the above, but...
AC has a business model that is somewhat difficult to support. They have been adding a number of staff to develop the program (as well as Inlight) but haven't raised fees for a while.

I do know that a significant amount of support is related to interfaces (it could be argued if they were better made there would be less support but...)

For what they add, paying $150 for the interfaces is not a significant amount of money.

At any rate, what is the alternative?

Wendell
Pediatrician in Chicago

The patient's expectation is that you have all the answers, sometimes they just don't like the answer you have for them