Frankly, I don't see how AC can charge folks who bought the interfaces under the agreement that there was only a one time fee. I agree with the initial post that it sounds like a contractual violation to me. Claim in the making anyone?
AC continues to do things that further erode goodwill and user loyalty. Poor support, increased annual fee, now this bright idea. No wonder that users are jumping ship. Perhaps it is AC's nefarious plan to force everyone off the old AC and onto their new product.
I do miss the days of "kind capitalism", and AC's core mission to help us, and be our partner in the difficult small practice world.
Corporate mentality has taken over.....sad.
If revenue needs to be increased, at least do it fairly, with pay per incident support. Stop penalizing those of us who never use support. It's time to break away from the all included model. It does not work under the current regime.
