I placed a call into GA on 9/9/15 and have yet to get a response from them other people in my office have also placed calls with GA before ICD-10 went into effect and there hasn't been any response from them. I have noticed a real lack of support for months. Your best option was to chat with someone but I have found that no one is available now. I do understand that due to the fact that AC would not let you dual code a lot of these issues didn't come up until 10/1/15. I would just like some kind of response from someone. Like hey we did get your voicemail and a ticket has been created... Right now I feel like someone is just deleting them.
Let's hope they fix these issues soon I will be waiting for someone to call me back from Sept.
