I also think (and I do agree that they should have anticipated many calls) that with the installations of 8.2.5, the continued performance issues associated with 8.2.5 and ICD-10 that it must be crazy there. I am certainly not making any excuses and, those who know me, are probably shocked.
I still think that even having someone answer the phone any saying, "We have no time right now," would be better than no answer at all.
