lpfpbiller and Boondoc,
At a recent Clinical Advisory Board meeting, we discussed support issues with AC. I believe our concerns were heard, and AC will be taking some actions to improve things. While we may need to temper some of our expectations (we cannot expect them to ALWAYS be immediately available), AC describes the lack of response that lpfpbiller reports as clearly unacceptable. I would suggest that you make one more attempt to contact them through the usual route and post back here with the result.
