One of the issues AC struggles with is how much to comment on the USER board. They consider this OUR board and are reluctant to intervene.
Yes, they do make occasional comments (such as Chris' comment above) but they are do not want to feel they are either intruding or interfering with comments here.
It is a fine balance. We have told them that more comments would be helpful, and we will let them know if they are overstepping. For years, even Jon Bertman would only comment a couple times a year.
We in the CAB are probably the closest to the "official" comment and to an extent we are far from it, in that while often we know the official answer (and usually give it) my comments come with sarcasm and wit that could chafe the corporate collar, even in a company as liberal as AC. And I am might be the most PC of the bunch
Yet we lumber on. I have been told countless times that this forum is both the best selling point and the most helpful thing about AC. Fortunately it is a very intuitive program.
