I have never found it a problem either. I am just one who likes consistency. There will be a time when support staff watch vigilantly and answer questions. These are mostly technical questions like how to use search.
I simply prefer my questions to be answered by Donna or John of Sandeep. That's just I.
Now,a State of Amazing Charts would be helpful.
Getting an auto-reply from the top person of ACPM when there are issues is inappropriate. An email to everyone, especially those using ACPM and her would have been more appropriate. Like you said, it makes one wonder.
Sorry to come across as Shrek.
