I am receiving this message when replying to a message with an attached chart: "You can't reply to this message because there is a chart attached. Please try Forwarding the chart instead." I noticed that somehow another patient's chart, other than the one that was selected to be attached, is getting attached. Do you have any ideas why this is happening?
To clarify, I am sending a message with patient A's chart attached to provider. The provider replies to me but I notice that patient X's chart is somehow attached. When I hit reply I get that error message above.