Bridget,

It does sounds strange. Don't worry about not feeling the love. Most people don't. When AC doesn't know the answer, they seem to act this way.

Here is what I would do. I would download Camstudio. Google it. Video a couple of these. Also take snippets or screenshots on a message at each point. The video will show exactly what it is doing. The file you have will be fairly large so you will not be able to email it to them. There are several free file transfer sites which work like email. Or you can have them upload it.

The other thing to do which would likely work better would be to schedule a time for them to log in. Have a couple of dummy patients. Actually, let them send some messages or you send some and let them actually set it.

In all fairness, and it sounds like you have been more than fair, they have to reproduce the problem to fix it. Does it do this on every computer?


Bert
Pediatrics
Brewer, Maine