We were just informed this morning that because our credit card needed to be updated - we were now going to be charged over twice what we have been paying for our guardian angel support. WHAT?
I understand that prices go up but over double what we have been paying - without notice- and because our credit card got stolen and had to be updated????
If there is going to be an increase - send out a notice (maybe I missed it) - then do it across the board. This seemed like a ridiculous answer as to why we were now going to be charged what seems to me an egregious amount of money for a single-physician office..
In addition - I do not understand why we are paying for support per license - we have one database - we don't have multiple issues because of more licenses.
I also would like to know for this increase if my wait times and response time are going to be shorter. When asked if we could expect improvements we were told that she was not aware of past, present, or future technical response times and could not speak on there being any improvements or not. For this amount of money we should be able to CALL someone and get an actual person to answer the phone - not a machine.
Come on guys!! Does this sound reasonable to you?
