Robbye,
One of the quickest ways to get help immediately if you do not mind typing instead of talking is to click on the support tab, the help me now tab, then start session. I have found this to be extremely helpful and have rarely been unable to get the help needed (during working hours )from the guardian angels. This service, in addition to the others mentioned above are well worth the $995 per year cost, IMHO. With that being said, I have not paid any less for this service.
