That's what we tell them, and it's true.
How do you know how to fill out form unless you see the people and ask them what is going on.
And with prior auth for meds, you have to ask them what they have tried and why it didn't work -- can't make that up, and even if the info is in the chart (which it often isn't -- especially if the med was originally prescribed (or sampled) by a specialist, and now you are stuck with continuing it.
That all takes a lot of time that no one will pay for outside of a face-to-face visit.
Among the worst is the requirement for "face-to-face" for home health and hospice -- people are often too sick to come in for face to face visit.
