All good responses to Frank's post. I think we all have felt his pain... we know in our hearts that it is reasonable to charge a fair amount for completing forms (and it would be reasonable to charge for phone calls, too), and ultimately that we are better off when a patient like this leaves the practice.
Somehow it is still like a punch to the gut when you bend over backwards to do all that you can, and the response is so selfish. It makes one wonder exactly how many people out there feel like we are all a bunch of rich, overpaid opportunists. Even when we know we are not, and when we know the person is acting like a spoiled child, it still takes a little wind out of your sails...
