But, don't you feel we do a lot of flailing around in the dark without significant tech support input? What if they were to say regarding the TSP800 "Try this; it seems to work on our test machines." And 30 people try it, and 12 of them say "Nope; didn't work." Then they, and we, could start to narrow it down. Without them, there are so many variables it is really, really tough, no matter how bright some of you are.
