Since this thread has been rejuvenated, I have noticed several posts by David I wish to comment on. No offense either, just difference of opinion.
First, I think the lack of tech support on the board would in no way show an attitude of not caring. Personally, I would rather get help from you or JBS and go through proper channels for tech support.
I do feel the board should be be Of The Users, By the Users and For the Users to quote Abraham Lincoln.
I think the presence of AC staff as moderators on SOME threads and not others makes little sense.
These mods are not to help but more to observe so that what happened before (missing the unhappiness with v6) doesn't happen again. The pendulum always swings too far and, as you predict with pickles to whatever, I predict that soon tech support will frequent the board less, although they will remain as mods. There are still tech support not visible with full admin powers.