I am coming into AC from SOAPware which I used for some years.

I am having a lot of frustration with creating and encounter, managing inbox etc.

If anyone or more among you can help with some anwers to the following questions, I would very much appreciate.

1. How to deal with the the fact that you cannote have an encounter created, unless you sign off on the chart. Signing off usually means the chart is completed. In SOAPware, I could create an encounter for a particular date and I can add, edit it anytime I like until I sign it. That incomplete encounter would remain open for editing or addition until I sign it. In fact I could have several incomplete encounters on a chart.

2. When there are some 100 odd charts in the inbox, I have the impossible job of finding it. Being told that it is in the inbox is of no help because it does not help you find it.

3. When I pull a chart from the Patient List, it forces me to open "a new page" despite informing at the same time that it is in my Inbox. These warning boxes with Lock and Key logos, do not allow my to back away from the impending mistake or the wrong move I may be about to make.

4. Why not allow the incomplete encounters of charts to "float around in pool" so to speak so that anyone in the office can edit it or add information before the provider finally sings them?