If you click "no" you leave the originally forwarded message in your inbox. What you generally want to do is click "yes" delete it from my mailbox (I am dealing with it now and will do what needs to be done."

You might want to click "no" if you simply want to look at the prior visit more than what is visable on the message screen at the bottom right, but are not ready to deal with the chart.

I usually click on the next patient's chart while I am still in the room with the current patient so I know what I am coming into. Occasionally, I need more than I see on the viewer, then I will double click, say no, read and come in and double click say yes (I am ready to deal with this now) and remove it from my inbox.

Remember, if you screw up and remove it but didn't mean to you can go to deleted items at the top center and bring it back into your inbox. It may be gone... but it ain't dead.

Wendell
Pediatrician in Chicago

The patient's expectation is that you have all the answers, sometimes they just don't like the answer you have for them