So now that I have started on this path, I see that we have refill requests dating back to March that have been filled via phone call. How do I delete them off my list?
In the AC main window, use the "Online Services" drop-down, choose "Electronic Prescribing" to display the list of pending approvals. Next click on each patient's name, and in the window that opens, scroll halfway down below the green bar to the "Deny" button. Use the drop-down menu below the button to indicate the reason, most likely "Patient has picked up prescription". Then clinic "Deny".
Return to the first NewCrop window, until you have denied refill approval for each patient, and the list is empty.
