Hey just looked at the AC website. They are aware of the meds update problem. Guess all our emails aren't working and no one from AC is allowed to post here anymore. Oh and it's not on the sign in for AC this morning either, but hey if you want to Beta Test 12.3 it is available, that is the message you get with sign in.
Sure would have been nice for AC to let customers know of this problem. The Yellow box when sign in instead of the beta testing message is a perfect area. Not even an email either. Then not allowing customer service to post on this AC user board is dumb too. What great customer service for a paid product /r
Oh and it's not on the sign in for AC this morning either, but hey if you want to Beta Test 12.3 it is available, that is the message you get with sign in.
I am assuming the first part of this is sarcastic...
I felt like for awhile we had better communication with AC but then when the fiasco of version 12.0 came out the communication shut down again.
Like a kid that mads because their friend isn't playing the way they want them to. 'It's my ball I'll just take it and go home'.
The problem is we pay for the AC but the Forum is now independent. AC as a paid service should be reaching out to all customers when something like this arises, would save them and us time. THANK GOODNESS Bert kept the forum independent and if AC doesn't like what is posted then FIX THE PROBLEMS.
I felt like for awhile we had better communication with AC but then when the fiasco of version 12.0 came out the communication shut down again.
Like a kid that mads because their friend isn't playing the way they want them to. 'It's my ball I'll just take it and go home'.
The problem is we pay for the AC but the Forum is now independent. AC as a paid service should be reaching out to all customers when something like this arises, would save them and us time. THANK GOODNESS Bert kept the forum independent and if AC doesn't like what is posted then FIX THE PROBLEMS.
I could not agree more. Preach brother.
Oh and I am now at "This service task has 765 consecutive failures."...... come on 1000!
I had a call with AC yesterday about another thing and asked about this while I had her on the phone. She said it was a glitch that happened when updating or adding a pharmacy to the database and it "messed everything up" but it's not something that should affect any of the practices and can be disregarded for now. She said it was fine to ignore it and just delete the notifications.
-------- Service Task Name: MedsUpdates Service Task Description: Update codified tables used by Amazing Charts (e.g. the pharmacy table)
This service task has 1051 consecutive failures. Error Details: Error updating MEDS tables.
--------
Finally.... Thank goodness. Maybe break 2000 before AC can fix it?
What is annoying, is when the update is trying to happen and then fails, AC crashes if I am in a chart. Happens every time. Then I have to resurrect my note. Thanks AC. Ugh. /r
I have been having more crashes recently and was wondering what was happening. Thanks for posting. I wish AC would fix but the answer I got yesterday after contacting support for another problem is that there is no estimated time for a correction. They are still working on a fix.
We have experienced shut downs since after the update. I have reached out to Amazing Charts with little help. At one point I was told my provider's computer she uses is old and she needed to purchase a new one. After talking more they went in and cleared up old orders that haven't ever been deleted. This seem to help with the shutdown issue a little. However, it still happens at least twice daily and some days even more. The meds list populating is also a daily issue for us. Hopefully a fix coming soon.
Paging AC. Crashes are the major pain point. Please ask and track down crashing.
Everything else is lower priority to periodic crashes. We all get them. If AC does not then please tell us the stable configuration that does not crash.
I'm still getting kicked out multiple times a day. Typically when I go to open the Imported Items section or when I actually import an item. It's exceedingly frustrating.
I wonder if this is a way for AC to get users to upgrade to the next version like when the SQL upgrade was required. It almost writes itself... "are you having crashes and stability problems with your AmazingCharts? Don't worry just upgrade to our latest version. If you subscribe to our Guardian Angel Support, we will even install it for you for 'free', just contact support and we may get back to you in a few weeks."
An Amazing Charts automated process failed.
Service Task Name: MedsUpdates Service Task Description: Update codified tables used by Amazing Charts (e.g. the pharmacy table)
We have been getting three "can't open" various services boxes at every signin. We click through and AC opens fine, but seems to be much slower. Tech support gamely looked into it and observed I have an ancient server running Server 2012R. They felt upgrading the server and AC to 12.3 will fix it. Once I get the $15k together, we will see.
HMMM, 15K seems high might want to talk to JamesNT! But I am still on the old peer to peer type network. I think AC/Harris is really pushing for everyone to go online with them.
I wonder if this is a way for AC to get users to upgrade to the next version like when the SQL upgrade was required. It almost writes itself... "are you having crashes and stability problems with your AmazingCharts? Don't worry just upgrade to our latest version. If you subscribe to our Guardian Angel Support, we will even install it for you for 'free', just contact support and we may get back to you in a few weeks."
An Amazing Charts automated process failed.
Service Task Name: MedsUpdates Service Task Description: Update codified tables used by Amazing Charts (e.g. the pharmacy table)
This service task has 5 consecutive failures.
I got this again today, too, after the problem was "fixed" by AC a couple weeks ago. For now I am ignoring it.
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