Home Forums Discussions Problems An automated process failed: MedsUdates

I have been getting the following error the past week or so. Anybody else? I have made no changes to my AC VM.

An Amazing Charts automated process failed.

Service Task Name: MedsUpdates
Service Task Description: Update codified tables used by Amazing Charts (e.g. the pharmacy table)

This service task has 397 consecutive failures.
Error Details:
Error updating MEDS tables.

More details are in the service log file.

Yep getting that one too, but last message I saw was 285 consecutive failures, I'll look this morning.

Does anyone at AC know a cause for this error message?

Me too. I was in the high 300's at last check, even though the message appeared only a few days ago.
ACZ

Hey just looked at the AC website. They are aware of the meds update problem. Guess all our emails aren't working and no one from AC is allowed to post here anymore. Oh and it's not on the sign in for AC this morning either, but hey if you want to Beta Test 12.3 it is available, that is the message you get with sign in.

Sure would have been nice for AC to let customers know of this problem. The Yellow box when sign in instead of the beta testing message is a perfect area. Not even an email either. Then not allowing customer service to post on this AC user board is dumb too. What great customer service for a paid product /r

I had my staff on the phone to AC about this the other day. They said they needed to schedule a time to log onto the computer to fix the problem.

Is it a real problem or not?

Big failure of communication... so many cumulative hours of user time wasted!

I am assuming the first part of this is sarcastic...

Jon, me be sarcastic, never........

I felt like for awhile we had better communication with AC but then when the fiasco of version 12.0 came out the communication shut down again.

Like a kid that mads because their friend isn't playing the way they want them to. 'It's my ball I'll just take it and go home'.

The problem is we pay for the AC but the Forum is now independent. AC as a paid service should be reaching out to all customers when something like this arises, would save them and us time. THANK GOODNESS Bert kept the forum independent and if AC doesn't like what is posted then FIX THE PROBLEMS.

I could not agree more. Preach brother.

Oh and I am now at "This service task has 765 consecutive failures."...... come on 1000!

I had a call with AC yesterday about another thing and asked about this while I had her on the phone. She said it was a glitch that happened when updating or adding a pharmacy to the database and it "messed everything up" but it's not something that should affect any of the practices and can be disregarded for now. She said it was fine to ignore it and just delete the notifications.

Take that as you will, lol.