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An automated process failed: MedsUdates
by koby - 04/04/2025 1:54 PM
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ffac Offline OP
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I have been getting the following error the past week or so. Anybody else? I have made no changes to my AC VM.

An Amazing Charts automated process failed.

Service Task Name: MedsUpdates
Service Task Description: Update codified tables used by Amazing Charts (e.g. the pharmacy table)

This service task has 397 consecutive failures.
Error Details:
Error updating MEDS tables.

More details are in the service log file.

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Yep getting that one too, but last message I saw was 285 consecutive failures, I'll look this morning.

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ffac Offline OP
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Does anyone at AC know a cause for this error message?

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Me too. I was in the high 300's at last check, even though the message appeared only a few days ago.
ACZ


Anthony (Ton) Zwaan
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Hey just looked at the AC website. They are aware of the meds update problem. Guess all our emails aren't working and no one from AC is allowed to post here anymore. Oh and it's not on the sign in for AC this morning either, but hey if you want to Beta Test 12.3 it is available, that is the message you get with sign in.

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ffac Offline OP
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Sure would have been nice for AC to let customers know of this problem. The Yellow box when sign in instead of the beta testing message is a perfect area. Not even an email either. Then not allowing customer service to post on this AC user board is dumb too. What great customer service for a paid product /r

Last edited by ffac; 04/02/2025 6:02 PM.
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I had my staff on the phone to AC about this the other day. They said they needed to schedule a time to log onto the computer to fix the problem.

Is it a real problem or not?

Big failure of communication... so many cumulative hours of user time wasted!


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Originally Posted by ChrisFNP
Oh and it's not on the sign in for AC this morning either, but hey if you want to Beta Test 12.3 it is available, that is the message you get with sign in.

I am assuming the first part of this is sarcastic...


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Jon, me be sarcastic, never........

I felt like for awhile we had better communication with AC but then when the fiasco of version 12.0 came out the communication shut down again.

Like a kid that mads because their friend isn't playing the way they want them to. 'It's my ball I'll just take it and go home'.

The problem is we pay for the AC but the Forum is now independent. AC as a paid service should be reaching out to all customers when something like this arises, would save them and us time. THANK GOODNESS Bert kept the forum independent and if AC doesn't like what is posted then FIX THE PROBLEMS.

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ffac Offline OP
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Originally Posted by ChrisFNP
Jon, me be sarcastic, never........

I felt like for awhile we had better communication with AC but then when the fiasco of version 12.0 came out the communication shut down again.

Like a kid that mads because their friend isn't playing the way they want them to. 'It's my ball I'll just take it and go home'.

The problem is we pay for the AC but the Forum is now independent. AC as a paid service should be reaching out to all customers when something like this arises, would save them and us time. THANK GOODNESS Bert kept the forum independent and if AC doesn't like what is posted then FIX THE PROBLEMS.

I could not agree more. Preach brother.

Oh and I am now at "This service task has 765 consecutive failures."...... come on 1000!

Last edited by ffac; 04/03/2025 2:51 PM.
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I had a call with AC yesterday about another thing and asked about this while I had her on the phone. She said it was a glitch that happened when updating or adding a pharmacy to the database and it "messed everything up" but it's not something that should affect any of the practices and can be disregarded for now. She said it was fine to ignore it and just delete the notifications.

Take that as you will, lol.


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900 consecutive failures, but who's counting

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900 consecutive failures, but who's counting


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Comment Guidelines: Do post respectful and insightful comments. Don't flame, hate, spam.
Mark@AC: NewCrop just informed us that there is an outage. They are investigating, but no ETA at this time.
koby: yes what a combo new crop and AC reliable as Amazon......NOT
Mnemonic: A lot of fake stuff on Amazon, Just saying.
koby: but they take it back....NewCrops fixed
Mark@AC: Updox System Issues An update has been posted We will be taking the application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour.
AmazingDave: 10/14. Multiple eRx failures. Anyone else?
JBS: eRx not working for us this morning 10/15 630am Eastern
JBS: Looks like its related to the migration - we completed it by NewCrops apparently doesnt think so
beagle: updox is downdox again, 10/15
JBS: updox back up... now if we can just reach Ac to restore eRx
DocMark: eRx is up for us but slow, unworkable
BrotherJon: eRx issue for many. New Crop and AC working on it.
ChrisFNP: yep, refills have crashed twice today
Dr M @ EmmFamPr: newcrop down for us also; and we did the migration; unable to send anything electronically
ChrisFNP: Any updates fr us in the CST area?
ACZ: Still no fix to prescibing. Nobody available from AC last time I checked. I have an email request in. Anyone else?
ACZ: update on prescribing: After calling thursday morning and leaving a message, received call from AC. They changed something on their end, and prescribing is fixed.
eriklloyd: 11/11/24 - Prescription failure for us. Anyone else experiencing issues?
Pinky: Yes. Prescriptions aren't going through.
beagle: anyone contact ac and get eta fix?
AMCS: Same
AMCS: This is from newcrop: New incident: Investigating We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.
Bert: I am sure AC knows. It's probably a NewCrop issue and they are working on it
Pinky: It is working now. 1pm EST. 11/11/24.
Clem Surak: Is anyone else using ACPM and the EOBs are not matching up to patient accounts and the EOBs are having to be retyped into ACPM? Started a couple of weeks ago. Payer IDs are correct and match the EOB payer IDs.
tcosta: @ Clem Surak: yes, this has been going on for MONTHS in our office. We've been told it's the payers fault and it has to do with loop segments and payer response. Doesn't make sense to me, considering it's ALL the time now on multiple EOB's a week.
tcosta: It almost never used to happen and now it's constant.
tcosta: ACPM is extremely short staffed and it's taking them days to respond and fix the issue.
Clem Surak: Yes, it has been getting progressively worse. I have a ticket logged, but have not heard back, so I keep retyping the EOBs so that our accounting is up to date. Hope the migration to the new Clearinghouse fixes this issue. Thanks for the response.
Bert: Can anyone tell me where the post is from AIDevelopment
ChrisFNP: Anyone else experinencing sloooowwww prescribing? 11/22/2024 1550CST
Reena: eprescribing has not worked for me all day
awcenter: Anyone having problems with escribe this morning
ChrisFNP: 12/16 very slow escribe but working
ChrisFNP: I think escribe is already on Holiday 12/20
beagle: Alas, random escribe slow downs unfortunately par.
DRMO: anyone else having problems with e-prescribing today? Had issue on Friday also, but it autocorrected. now back 12 30 24
ChrisFNP: can't validate for controlled
DRMO: AC support did a remote assist. problem fixed. TY
ChrisFNP: MIne corrected about 2 cst
Headcase: I cannot Rx Fioricet last few days, put in support ticket....
Headcase: This Fioricet thing probably is of limited general interest, but I was able to send generic...
Bert: This sucks
ChrisFNP: A/C meeting today at NOON EST
ChrisFNP: Meeting is 2/26/2025 should have an email with the invite
koby: does it matter if NewCrap is worse on a Friday than a Monday?
ChrisFNP: nope, both are busy for me
lesmar: "Prescription batch error. There was an unknown failure trying to complete the prescription batch for [patient name]."' I was just trying to send a refill on narcotic medication. Any suggestions would be greatly appreciated. Thanks
ChrisFNP: 3/18 Does anyone else feel like the prescibing is slower than usual?
ChrisFNP: AC meeting today if anyone is interested, 3/19
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