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#11246 11/30/2008 10:26 PM
Joined: Sep 2003
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Bert Offline OP
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I am wondering if anyone can help me out or if they have encountered the same problem.

On spell checkers such as in Word, if the spell check finds a misspelled word such as "forwrd" you are given a list of words in the windows below to choose from a possible replacements. Most of the time, there is one there. If the word is spelled correctly and spell check just doesn't recognize it, you click on Add, and it adds it to the spell check dictionary.

But, there is always the following scenario. You spell the word "forwrd" incorrectly. If the recommended replacement is not there, then you have the option of clicking in the field where the misspelled word is, change the spelling to "forward" and then click on Add and go on your merry way.

In AC, at least in my experience, you are screwed at that point. In the same scenario, I change the misspelled word, but no matter what I choose on the right, I can't fix it. I have no way to get back to the letter.

I tried several things under dictionaries at the bottom, and I thought I had solved it, but I couldn't reproduce any successes.

So, in the end, either:

I am doing something very stupid (likely)
Someone can shed some light on this, or
This is a very bad spellchecker


Bert
Pediatrics
Brewer, Maine

Bert #11253 12/01/2008 4:56 PM
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Bert,
Have you tried correcting the spelling in spellchecker box, hit "Change", and then if the word is not in the spellchecker's dictionary, hit "Add"?

Bill


Bill Lien, M.D.
billl #11255 12/01/2008 5:13 PM
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Bert Offline OP
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Have you tried that with success?

When I try that and hit "Change" it brings up the message that you have to print the note in order for it to be saved to the chart. Once you click change, you are done.


Bert
Pediatrics
Brewer, Maine

Bert #11303 12/06/2008 1:58 AM
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Originally Posted by Bert
I am doing something very stupid (likely)
Someone can shed some light on this, or
This is a very bad spellchecker

My opinion is agreeable to your last option.....bad spellchecker.


Adam Lauer, DO (solo FP)
Twin City Family Medicine
Brewer, ME
Adam Lauer DO #11306 12/06/2008 2:28 AM
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Bert Offline OP
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Luks lyke Adam is bak agen.


Bert
Pediatrics
Brewer, Maine

Bert #11326 12/07/2008 7:06 AM
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we'll see for how long......
The only time I have for this is 2AM last night and this morning. ugh!


Adam Lauer, DO (solo FP)
Twin City Family Medicine
Brewer, ME
Adam Lauer DO #11344 12/08/2008 5:09 AM
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Bert, it is just you! ;-)

I do what Bill suggested and it has worked fine.

Adam, good to see you back!


David Russell, MD
Eastsound, WA (Orcas Island)
soundhealth #11348 12/08/2008 1:02 PM
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Bert Offline OP
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I will try again, but it hasn't worked for me. But, if it works for David and Bill...it must be I.


Bert
Pediatrics
Brewer, Maine

soundhealth #11374 12/10/2008 4:08 AM
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Hey Dave, thanks for the word of encouragement!


Adam Lauer, DO (solo FP)
Twin City Family Medicine
Brewer, ME

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Mark@AC: NewCrop just informed us that there is an outage. They are investigating, but no ETA at this time.
koby: yes what a combo new crop and AC reliable as Amazon......NOT
Mnemonic: A lot of fake stuff on Amazon, Just saying.
koby: but they take it back....NewCrops fixed
Mark@AC: Updox System Issues An update has been posted We will be taking the application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour.
AmazingDave: 10/14. Multiple eRx failures. Anyone else?
JBS: eRx not working for us this morning 10/15 630am Eastern
JBS: Looks like its related to the migration - we completed it by NewCrops apparently doesnt think so
beagle: updox is downdox again, 10/15
JBS: updox back up... now if we can just reach Ac to restore eRx
DocMark: eRx is up for us but slow, unworkable
BrotherJon: eRx issue for many. New Crop and AC working on it.
ChrisFNP: yep, refills have crashed twice today
Dr M @ EmmFamPr: newcrop down for us also; and we did the migration; unable to send anything electronically
ChrisFNP: Any updates fr us in the CST area?
ACZ: Still no fix to prescibing. Nobody available from AC last time I checked. I have an email request in. Anyone else?
ACZ: update on prescribing: After calling thursday morning and leaving a message, received call from AC. They changed something on their end, and prescribing is fixed.
eriklloyd: 11/11/24 - Prescription failure for us. Anyone else experiencing issues?
Pinky: Yes. Prescriptions aren't going through.
beagle: anyone contact ac and get eta fix?
AMCS: Same
AMCS: This is from newcrop: New incident: Investigating We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.
Bert: I am sure AC knows. It's probably a NewCrop issue and they are working on it
Pinky: It is working now. 1pm EST. 11/11/24.
Clem Surak: Is anyone else using ACPM and the EOBs are not matching up to patient accounts and the EOBs are having to be retyped into ACPM? Started a couple of weeks ago. Payer IDs are correct and match the EOB payer IDs.
tcosta: @ Clem Surak: yes, this has been going on for MONTHS in our office. We've been told it's the payers fault and it has to do with loop segments and payer response. Doesn't make sense to me, considering it's ALL the time now on multiple EOB's a week.
tcosta: It almost never used to happen and now it's constant.
tcosta: ACPM is extremely short staffed and it's taking them days to respond and fix the issue.
Clem Surak: Yes, it has been getting progressively worse. I have a ticket logged, but have not heard back, so I keep retyping the EOBs so that our accounting is up to date. Hope the migration to the new Clearinghouse fixes this issue. Thanks for the response.
Bert: Can anyone tell me where the post is from AIDevelopment
ChrisFNP: Anyone else experinencing sloooowwww prescribing? 11/22/2024 1550CST
Reena: eprescribing has not worked for me all day
awcenter: Anyone having problems with escribe this morning
ChrisFNP: 12/16 very slow escribe but working
ChrisFNP: I think escribe is already on Holiday 12/20
beagle: Alas, random escribe slow downs unfortunately par.
DRMO: anyone else having problems with e-prescribing today? Had issue on Friday also, but it autocorrected. now back 12 30 24
ChrisFNP: can't validate for controlled
DRMO: AC support did a remote assist. problem fixed. TY
ChrisFNP: MIne corrected about 2 cst
Headcase: I cannot Rx Fioricet last few days, put in support ticket....
Headcase: This Fioricet thing probably is of limited general interest, but I was able to send generic...
Bert: This sucks
ChrisFNP: A/C meeting today at NOON EST
ChrisFNP: Meeting is 2/26/2025 should have an email with the invite
koby: does it matter if NewCrap is worse on a Friday than a Monday?
ChrisFNP: nope, both are busy for me
lesmar: "Prescription batch error. There was an unknown failure trying to complete the prescription batch for [patient name]."' I was just trying to send a refill on narcotic medication. Any suggestions would be greatly appreciated. Thanks
ChrisFNP: 3/18 Does anyone else feel like the prescibing is slower than usual?
ChrisFNP: AC meeting today if anyone is interested, 3/19
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