Hi Jon,
Well, I called AC again on Sunday afternoon (worth a try I thought), got a very nice lady who passed the urgency of the matter along, got a response from tech, put them in touch with my local IT guy (also working on this over the weekend), got AC up and running on a hosted virtual server by Monday. Some recent appts and imports were missing, but limped through the day on a reduced schedule. Came to work Tuesday with high hopes, couldn't send an eRx, got a message saying the disk was full, Weird. Uh, oh, I've seen this before. Checked and found the server hard drive was full. AC had attempted an automatic backup and filled up with failed attempts. That was Tuesday's project. Have had 2 successful backups since then, just finished my Wednesday 1/2 day and had NO GLITCHES today. Still operating on a virtual machine with plans to transition back to a local server in the next week or so.
I had my IT broach the subject of the mandatory v11 upgrade at some point with AC tech, and the IT to IT conversation was not very encouraging. Hopefully somebody is working on fixing the upgrade before the deadline. I don't really need to do this again.
In retrospect, my best guess is that the server was in the process of an automatic Win10 update when the network went down and corrupted Win10. Either that, or a toad or small dwarf living in the stomach of the server...
Dave
