Hi Dave,
So something corrupted W10 on the AC server computer, leaving you unable to even boot it.
Then your IT guys took it, managed to get W10 to boot, and are stuck at an AC prompt for a support license key.
***
I don't know if they repaired W10 as it was, ran a repair install, or just did a clean reinstall that wiped out AC.
Since they're stuck at what sounds like an AC install, they may have made the understandable mistake of a clean reinstall.
If they did do a clean reinstall, it's understandable because it's the fast way back to a system and they'd have every right to expect that any and all programs, network settings, and printers could be reinstalled.
***
But it doesn't really matter now--you have to get the key from AC tech.
I'm sorry for your troubles and even sorrier that AC support seems to be no longer working.
Cheers,
Carl Fogel
