I have that same issue with testing the Updox Video Chat. I used my staff as well as my wife to test before using it with patients. For 2 phones it connected seamlessly with just clicking on the link. For 2 phones it came up as 'browser not supported". Even with me looking at their phone, adding Chrome and resending I was not able to correct the connection problem. This will definitely be a problem with patients. I need it to be seamless or have an easy fix.
Not liking this.
This is exactly the problem. We have been able to connect with a couple of people via Facetime, but for others with this issue we just do a telephone visit. Unfortunately not all insurers are covering those, but since other medical conditions don't magically disappear during a pandemic, we're doing the best we can.
