I'm going to take this out of the ShoutChat Box for easier discussion. We started using the Updox Video Chat last week and it worked well, but as we've rolled it out to more patients, we're having issues with it. Specifically, patients click on the link to join the chat, and instead they receive an error message that it isn't supported by their browser. It's difficult to troubleshoot because I can't see their phone and I don't know what the actual problem is. Updox support is MIA at the moment, and I suspect they're swamped. Just curious if anyone else is hearing about this message and how they're able to work around it. Thanks. Hope everyone's staying safe out there.
