yep the credentialing piece is a pain; I stay on 9.1 just because I don't feel like making an appointment with support for 3 months out and wonder if that will be a good day for me to be around or not too busy to be there for the credentialing/install. Still seems like credentialing is a useless exercise undertaken by AC/PriMed and continued by the new boss for not clear(or believable) reasons.