If you upgrade on a computer that does not need credentialing, there is a charge.
AC is not going to charge a user if they need to have it credentialed.
Any client that AC installs will be charged also.
I hope this isn't taken the wrong way, and I agree this is mission critical, and I also agree that AC has its bugs, but there are very few companies, if any, that will install software for you.
You could make a time for them to do it, say 5 pm on a Friday, then install it at 2 pm. Cancel the appointment.
I believe that the latest installers are pretty smooth and will uninstall the old version and install the other. If you have any clients which have had AC installed in the past, you could practice there.
Just some ideas.
There are also others on here that are good at IT that would probably be willing to help. I could name a few if you PM me.
Remember we all help each other. You have been very helpful with your posts to the community.
