I have also had nightmare experiences with "Off Site" billers. We've been using OFFICE ALLY and agree that they are great. I first heard of their web based PM application "PRACTICE MATE" in July and am eagerly awaiting its debut. In the mean time I bought EZCLAIM ADVANCED and the PRINT IMAGE MODULE (BOTH are necessary) to get me through. It’s a clunky process but if I stay on top of it every claim gets to the payer. My quickest turn around has been 6 days, though most are longer.
In a nut shell here’s the flow.
Sign the chart in AC
Export the bill to a file on the desktop
Use EZCLAIM’s Import utility to get the bill into EZCLAIM
CHECK the bill/claim in EZCLAIM for errors! – Mine always drops the modifiers.
Export the bill/claim to a file on the desktop
Log in to OFFICE ALLY and upload the claim
A real pain in the butt, but it gets easier with time. Ultimately it’s a thrill when you get a check in a reasonable amount of time.
Matt McCoy
Galley Slave to
Rosann Volmert D.O.
Pasadena, Ca
