I am the office manager and get to be the clinic police of the cell phones, dress codes, patient flow, etc. It is the part of my job I hate the most but is a necessary one. We also have great staff so I let them get away with a little more than I usually would but I am pretty clear on the cell phones. And there is no social media allowed during work hours. If I see something I say something right away and address the individual rather than punish everyone. I try not to embarrass and make it a big deal unless it is the 2nd or 3rd time I have had to bring it up. I would write them up if there was a 4th time and probation after that. I feel for offices who are smaller and the providers have to be the punisher. I am sure every office has their problem child. If they are good employees try to work with them as you may end up with something worse. Just my two cents.
