Again, difficult to comment sometimes due to the automatic objectivity one has when they don't know the other person's employees. That is why any helpful hints would be great. But, sure, it would be simple to just say, "Naeem, someone just didn't do it because they were lazy?" That's a huge offense. But, it isn't that simple.
In my case, we have great employees. Part of the problem is they are GREAT, I mean REALLY GREAT on the most important part of their job so that replacing them would be very difficult. My receptionist does things or doesn't do things that should be cause for reprimand, but you will not find anyone, anywhere who is better on the phones, scheduling, checking people in, checking people out. I have never seen her get upset with anyone in six years, and I sat there from behind a corner while a mother was screaming at her. She just smiled and said, "I am sorry you feel that way." I had to intervene. But, she is an amazing receptionist as far as her most basic job description.
One thing I have over them that is an incredible motivator is the ability to schedulre their Internet use. Due to their, not misuse, but complete abuse of Facebook and every other social media, I obtained software which allows them to only have access to certain sites, and then they can use any site during lunch. It is scheduled automatically. But, if you take it away, rather than their acting upset, they trade the 23 inch monitor for their 4.7 inch iPhone screen.
But, Bert, you can make a rule that they can't use their phones. And, on and on it goes. Now staff act like they have to have their phone in cases their kid needs them as if our actual phone number isn't good enough. They will sit their with their heads buried in their phone texting. Again, from where the person who is reading this is sitting, it seems so simple. Just take it away. Or write them up. And, it is that easy. I just hate confrontation. One more stressor. Sitting there thinking, they know I pay them well, they know they get an hour of free Internet, they know I am too nice to them. Yet, they don't care.
Again, don't get me completely wrong. This is a great staff. My CMA is the best in the U.S. And everyone else is great.
