Thanks John,
I appreciate your answer, and I don't want to act like I am debating after asking for advice. I am a big fan of systems approach so things aren't missed. Your description above almost falls in between as far as forgetting and just not performing well. My receptionist would likely say, she keeps forgetting or even I don't like doing it. (I know sounds easy -- fire her. As weird as it sounds she is so good at doing other things).
What I don't get sometimes is why someone who is always forgetting something can't take it upon themselves to develop a system. And, the old adage, "Well, that's why we are where we are, and they are doing what they are doing, isn't always enough."
Again, though, thanks.
