When I have issues with employees forgetting to do things like restock the gloves or tongue depressors I simply open the exam room door and throw the empty box of gloves at them and smile as I do so. Then I laugh to the patient and say something like "this is an office game we play". The patients almost always find this very humorous and the staff get the message and seem to do a better job at least for a while. I seem to get a better response when I can call attention to a problem in a more light-hearted way. Scolding and stomping and throwing a hissy fit never works. I have even made paper air planes out of uncompleted forms and flown them out to the nurses desk.
Leslie
Hospital Employed Physician Who Misses The Old AC
"It's a good thing for a doctor to have prematurely grey hair and itching piles. It makes him appear to know more than he does and gives him an expression of concern which the patient interprets as being on his behalf. "
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