This is a new issue. But I am adding it to the old thread.
It seems silly to me that they are skimping on customer service. It shows! Posted a trouble ticket at 2pm (PDT) and cannot get a inital callback for more than 24 hours. Well actually they email you back at the time they should be calling you (24hours) to tell you it will take more than 24 hours. Probably so the metric shows "constant" communication.
I hate to think what would happen if I was dead in the water.
Type your response ABOVE THIS LINE to reply
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JUN 03, 2015 | 04:28PM EDT
Doug replied:
I apologize but I won?t be able to contact you today. May I have a good time to call you on 6-4?
Doug Reno | Customer Experience Analyst | http://support.updox.com
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JUN 02, 2015 | 06:07PM EDT
Al replied:
Cell 310 570 xxxx
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JUN 02, 2015 | 05:42PM EDT
Doug replied:
Good afternoon.
Our support team will review your screen shots and be reaching out to you on 6-3.
Sincerely.
Doug Reno | Customer Experience Analyst | http://support.updox.com
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JUN 02, 2015 | 05:11PM EDT
Al replied:
I am attaching other screen shots?
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JUN 02, 2015 | 05:00PM EDT
Original message
Al wrote:
Message:
we are using amazing charts. we have a total of 4 schedules. we get a notification in updox for activity performed in the amazing charts scheduler. to be clear, when creating an appt in an open slot in amazing charts, the notification pf error comes in updox. however, there is no error because the slot is open. updox is confusing slots in separate schedules. is there a way to resync the calendars? i have multiple screen shots.
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This message was sent to al@drxxx.com in reference to Case #: 70651. [/size]
