I would agree that Updox has intermittently had issues with support response times.
This past week we upgraded AC and initially, Updox was not recognizing and connecting to the new database. I emailed Updox support and got a call back (which my office missed
) followed by an email, both within an hour. When I recontacted them, again I was called within an hour. The problem was fixed quickly. When I mentioned the good response, I was told that faster support response is now a priority for Updox. Whether that proves to be true or not, I thought it was appropriate to report my positive experience.
