I pay Updox $140/month (more than I pay AC) and am generally satisfied with the product/service notwithstanding support. However, I would like to hear others' opinion on their support experience. Personally, I am unsatisfied when I have an issue. It is only by email, and in my recent experience it takes too long to resolve simple issues. If you cannot offer phone support (with wait on hold), at least offer real time chat!
For example, I opened a case yesterday regarding Updox Central, and got a generic template back about installation. Replied to them asking a question why PDF shows up as b/w instead of color when I dump it in the auto-upload directory. No response yet.
This is pretty lame IMO.
Would like to hear your opinions.
Thanks for listening to me vent!
