For me, it's refilling prescription requests where the pharmacy's name for the patient is somehow different from my AC name.
I don't want to constantly be changing patient names. I do want to be able to match a refill request to the chart that I in all my professional experience believe is the same person. I want the POWER to do that, even if I kill someone.
So I deny the request with a note that will send a new eRx, which I do. Then I get an unhappy patient who is told that the request was denied. The pharmacy can't seem to understand my two step procedure. Then staff has to get on the phone with the pharmacy, who finally finds the new Rx in their system.
All because the match of names is not exactly the same.
