Dr. Kim:
I would like to understand the situation a little better. If I understand you correctly, the following occurs:
- You open the patients chart and start a note.
- Do you open it from the schedule,
- Or was the note forwarded to you by your staff?
- You complete your note and forward it to yourself for later review/signing.
- Do you use the "Forward" button, The Alt-C shortcut, or the Ctrl-D shortcut (Save as Draft)?
- Is it possible that you are sometimes forwarding it to the wrong account -- possibly an unused account?
- You open the chart up again and it is sometimes blank.
- You are opening it again from your Inbox -- correct?
- Is it completely blank? Is there any trace of the previous activity?
- How much time passes before you open the note again? Does this ever happen when you open the note instantly after forwarding it to yourself?
It would also be helpful to know how long you have been using Amazing Charts. Give us some more information and we'll try to help!
