It is mystifying. My bet would still be that it is something explainable. One piece of information which would help is:
When you open the chart form the Inbox where the nurse forwarded it, a window will pop up asking you do you wish to delete the note from your inbox. Are you choosing to delete it or not delete it?
I know this would be weird, but is there any way you could be going to deleted items and retrieving them? I would doubt it.
Again, other than calling support, which is a very good idea, when troubleshooting, it is always best to start at square one. How about on every patient who is added to the schedule tomorrow, don't put them in the schedule. Just ask your receptionist to write the appointment down on a sheet of paper. On those patients, don't ask you nurse to write the vitals or subjective stuff, just let yourself do it. Just see John Smith in the room, choose his chart from the Patient List, do the note and forward it to yourself. When you go back later, see if everything is in there. It would have to be. I do this every Wednesday anyway as I have no nurse on Wednesdays. It isn't hard to do the entire note yourself.
Until you find the answer yourself or from support, this is an excellent reason to finish the note in the room and sign it off.
