An update from my end (figuratively). I had four notifications of eRx failures on 12/15 and one on 12/17. The ones on 12/15 took about 1/2 hour to come back and the one on 12/17 was very quick. There is more than one problem involved, Bert. One problem is being able to prescribe and the other is that the Rx does not go through. With the first issue, the user knows right away and can do something differently to send the Rx. With the second issue, one is blindsided. The failed Rx on 12/17 was for antibiotic prescribed at the end of the day. Luckily for me and the patient, I saw the notification and was able to resubmit it before the patient reached the pharmacy. If it had been any later, the on call doctor would have been the one notified by the pharmacy or patient, if they thought enough to call. Two problems-the on call doctor would not have known what was going on and a lot of time would have been wasted. I did email Wendy on 12/16 and she emailed back, stating that she could not find any problems with NewCrop or Surescripts. She did email AC support for more info about the transmission #, etc. I have not heard back in regards to the investigation. The failure on 12/17 remains unexplained.
In conclusion, the problems with the Erx are multi-faceted, like many diseases that we treat. I would like some sort of better user notification available, as described above.
This is your let's keep the thread on task supporter, anxiously awaiting a further update from the powers that be.
