Hello all,
Yesterday evening Newcrop sent us the following in regards to the outages over the past few days.
Clayton@AC
NewCrop Partners:
The delays seen this morning are no longer being reported. An issue was revealed that only occurred when we had a large backlog of prescriptions to be transmitted. This issue may have caused performance issues in the past, but was exacerbated by the Surescripts downtime yesterday morning.
We rolled out a code change last night, and recycled the database. The recycling of the database has completed and resolved the lingering issues from yesterday.
The following additional steps have been taken to reduce the chance of this recurring:
* We have ordered a larger database server to support our growing customer base. We are reviewing additional short-term hardware options until the new server is in place.
* Queries have been reviewed, and many have been modified for higher efficiency.
* Batch processing of electronic prescriptions has been enhanced to reduce server load.
* Customers that were excessively polling our system have been notified and have been throttled to eliminate redundant traffic. Load will be further reduced once their individual corrections are in place.
We regret the inconvenience the delays and service interruptions have caused your customers and are actively working to prevent future incidents. These enhancements and additional monitoring should lead to improved performance.
Please contact technicalsupport@newcroprx.com if you have any questions about the above.
Thank you,
The NewCrop Team
