I know AC doesn't want to hear this over and over, but v7 was rather shortsighted. You simply cannot have a hiccup in a practice management program. I just don't see how AC thought it was a good idea except to bring on more customers. I think the customers lost would have been other customers gained.
Part of the problem is Jon's very kindhearted kind capitalism. My idea would have been to get AC as perfect as possible by adding some of the 81 and getting rid of the bugs and then being less kind. It is already one of the most inexpensive programs out there. I think most would have been willing to pay more.